Hospital Policies

Client/Patient Bill of Rights

As a client of Aspen Grove Veterinary Care, you have the right to:

  • participate in customizing your pet's medical treatment, whether it be for preventative medicine or major surgery.
  • be treated with courtesy and respect by all members of your pet care team, regardless of what your pet-care budget may be.
  • expect us to respect your time, feelings, preferences and wishes regarding the care of your pet.
  • ask questions until you fully understand the medical needs of your pet.
  • expect high-quality medicine for an affordable price.
  • expect our facility to be clean, safe, and comfortable.
  • expect us to handle your pet gently and treat them with kindness at all times.
  • request an itemized estimate and fully understand all the charges for services rendered.
Aspen Grove Vet office hours.